Need help? No Problem

Please take a look at our FAQ section below.

You can also reach out to support via the Intercom chat app at the bottom right corner of the screen.

Alternatively you can email us at info@upburst.io

Installation:

Does Upburst work with Shopify / Clickfunnels / WooCommerce / BigCommerce and other Ecommerce platforms?  

Yes. Upburst works with the above listed platforms and every other major Ecommerce Platform.

If you are using a custom built platform, Upburst will work if Google Analytics is integrated to it.

How long does the installation process take and what does it involve?

The installation process takes less than 10 minutes on average.

After signing up you connect your Facebook Ad Accounts and Google Anlaytics Accounts. After that you will need to add a URL parameter onto your Facebook Ads. Once that is complete you install the Upburst chrome extension.

Do I need to add any code to my website?

Nope! No coding or developers are needed.

I'm currently using another tracking/attribution/pixel app. Will Upburst still work?

Yes. Regardless of what other apps you're using Upburst will still work and it does not interfere with other apps.


Free Trial & Pricing:

How much does Upburst cost?

We offer a 7 Day Free Trial. After the trial period is over you will be billed based on the combined Facebook Ad spend of all the Facebook Ad accounts you've connected to Upburst.

For full details on pricing head over to our pricing page.

How long is the free trial and what happens after I sign up?

The free trial is for 7 days.

After you sign up for the free trial you'll be prompted to connect your Facebook Ad Account and Google Analytics Account. You can connect as many of these accounts as you want. Then you'll be prompted to download the Upburst Chrome extension that allows you to pull your Google Analytics data into Facebook Ads.

Are there any limits applied during the free trial period?

There are no limits at all during the free trial period. You can connect unlimited accounts and there is no cap on spend for those connected Facebook Ad Accounts.

Can I connect multiple Facebook Ad Accounts and Google Analaytics Accounts?

Yes you can connect unlimited accounts.

What happens when the free trial ends?

Once the 7 day free trial period ends, your card will be charged a fee based on the combined spend of your Facebook Ad Accounts you've connected to Upburst. View our pricing page for more info.

How do I cancel my trial or subscription?

You can easily cancel your subscription at anytime from the settings menu within the app. If you are within the 7 day free trial period and you cancel, you will not be charged.

What happens if I spend over the ad spend limit of my plan?

During the 7 Day Free Trial there is no ad spend limit.

After the trial period is over, if you spend over the Facebook ad spend limit of your lan, you'll be automatically uopgraded to the next plan.

What does 'team member seat' mean?

You can create separate user accounts in Upburst. Each member will have their own username and password. This is helpful if you want to assign media buyers their own accounts.


Other:

Does Upburst Send Data to my Facebook pixel?

No. Upburst does not send any data to your Facebook Pixel.

Upburst only pulls data from Google Analytics and displays it in your Facebook Ads Manager Dashboard.

Do I have to create a new Facebook Pixel?

No. You use your existing Facebook Pixel.

Does Upburst work with Universal Google Analytics or GA4?

Currently Upburst only works with Universal Google Analytics Accounts. We are currently working on the ability to serve GA4 Accounts.

Does Upburst only work for Ecommerce Businesses?

Currently Upburst only pulls Ecommerce data from Google Analytics (transactions and revenue).

Do Multi-Profile Browsers like MultiLogin work with Upburst?

Yes you are able to load Upburst in these browsers. If you need help installing Upburst up on a multi-profile browser reach out to support

Can I get a discount?

Possibly! If you choose to pre-pay with an annual option you receive a 30% discount.

Or, if your monthly Facebook Ad Spend is over $350k per month please reach out to us (via the Intercom chat app at the bottom right corner of the screen) and we can work out a deal.